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  • Phaser 6022 Print Driver Installer Package for Mac OS Print driver installer package for Mac OS 10.6,10.7,10.8, 10.9 & 10.10 Released.
  • Citrix Ica free download - Citrix Receiver, Citrix XenConvert (64-bit), GoToMyPC, and many more programs. PDF Printer Driver for Windows Servers and Citrix Citrix Workspace for Windows 10.

This upgrade can be applied to current Workplace Suite, Mobility Suite 4.0 installs, Xerox® Mobile Print Solution 3.5/3.6 or PrintSafe 1.0. For new installations, this download can be used to install a Workplace Suite with Print Management Workflow and Workplace Suite with Mobile Printing Basic. Refer to the Readme file for contents.

Reinstalling Citrix Receiver may be required during Citrix Receiver updates, Virtual Office CS / SaaS migrations, or as part of troubleshooting Citrix issues.

Uninstall and reinstall

Note for Digita FileCabinet users

If you use the Digita FileCabinet Virtual Office print driver, you need to uninstall it after you uninstall Citrix. Then install it again after installing Citrix.

First, uninstall Citrix Receiver

You'll need to uninstall Citrix Receiver and delete all Citrix-related program files and folders. Watch the video or follow the written steps below.

Note: This video covers uninstalling from Windows 10.

  1. Open the Control Panel and click the Uninstall a program link.
  2. Click VO Citrix version [version #] in the list of applications, then click Uninstall.
  3. Click Citrix Receiver in the list of applications, then click Uninstall.
  4. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find. To rename a folder, right-click and choose rename, then add '.old' to the end of the folder name.
    • C:Program Files (x86)Citrix
    • C:Program FilesCitrix
    • C:Users%username%AppDataLocalCitrix
    • C:Users%username%AppDataLocalICA Client
    • C:Users%username%AppDataRoamingCitrix
    • C:Users%username%AppDataRoamingICA Client

    Note: The AppData folder is hidden by default. You may need to make hidden folders visible to gain access to it, or manually enter the path in the address bar in Windows Explorer.

  5. Reboot your computer.
  1. Open the Control Panel.
  2. Click Uninstall a Program under Programs in the Category view, or click Programs and Features in the Large icons or Small icons view.
  3. Highlight the Citrix application(s). If VO Citrix version [version #] is listed, remove that first.
  4. Click the Uninstall button above the program list.
  5. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find. To rename a folder, right-click and choose rename, then add '.old' to the end of the folder name.
    • C:Program Files (x86)Citrix
    • C:Program FilesCitrix
    • C:Users%username%AppDataLocalCitrix
    • C:Users%username%AppDataLocalICA Client
    • C:Users%username%AppDataRoamingCitrix
    • C:Users%username%AppDataRoamingICA Client

    Note: The AppData folder is hidden by default. You may need to make hidden folders visible on the PC to gain access to it, or manually enter the path in the address bar in Windows Explorer.

  6. Reboot your computer.

Then download and reinstall Citrix Receiver

Once Citrix Receiver is uninstalled and all Citrx-related files are removed, you can download and install a new copy. Watch the video or follow the written instructions below.

Note: This video covers downloading and installing with Windows 10 and Chrome.

  1. Log in to Digita NetStaff .
  2. In the Digita NetStaff tab of the navigation pane, click the Applications link.

    Note: If you don’t see this link, you don’t have access to applications through Digita Virtual Office.

  3. From the Setup menu near the upper-right corner of the screen, choose Citrix.
  4. The steps required to install Citrix Receiver vary by browser. Click the name of your browser to view the remaining steps.
    1. Click the VOCitrixReceiver.exe button in the bottom left corner of the window.

      Windows 10 users will need to choose open in folder, then right click on the file and choose run as administrator.

    2. In the Setup - VO Citrix dialog, click Install.
    3. When the installation is complete, click Finish.

    If you experience any issues installing or running VOCitrixReceiver.exe, try running the installation as administrator, or disable the user account control (UAC) setting.

    1. In the Opening VOCitrixReceiver.exe dialog, click the Save File button.

      Windows 10 users will need to choose save file, then right click on the file and choose run as administrator.

    2. The Downloads dialog opens. In this dialog, double-click VOCitrixReceiver.exe.

      Note: If you are prompted with an Open Executable File? dialog, click OK.

    3. In the Open File - Security Warning dialog, click the Run button.
    4. When the installation is complete, click OK.
    1. In the File Download - Security Warning dialog, click the Run button.

      Windows 10 users will need to choose open in folder, then right click on the file and choose run as administrator.

      Note: If you are also prompted with an Internet Explorer Security Warning dialog, click the Run button.

    2. When the installation is complete, click OK in the Citrix online plug-in installation dialog.

Updates

Some versions of Citrix Receiver will periodically check for updates. We recommend that you set your preferences to not check for updates. You can do this using the following steps.

  1. Right-click your Citrix Receiver icon in the system tray and choose Advanced Preferences.
  2. In the Advanced Preferences dialog, click the Receiver Updates link.

    If you do not see this option, you don't need to turn off update notifications.

  3. Select 'No, don't notify me'.

Any other issues

Visit the Tips and troubleshooting section of the Citrix Receiver overview. You'll also want to make sure you meet the requirements for using Citrix Receiver; there are some environmental settings like antivirus and firewall that can interfere with the installation and usage of Citrix. Sometimes these issues come to light during the uninstall / reinstall process.


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Internal only

The Citrix Cleanup Utility is built into the Citrix install, therefore this tool should only be used as a last resort. This tool should be used by the firm's qualified IT professional.

After attempting the steps above, if users are experiencing errors from older versions of a Citrix client, they can try to run the Citrix Cleanup Utility provided in the following link: https://support.citrix.com/article/CTX137494 . ( What's this?)

This icon appears alongside links to resources that are not developed or maintained by Thomson Reuters. We provide access to these resources for your convenience, but we are not responsible for their accuracy. If you need additional assistance, please consult your qualified technician and/or the vendor who developed the resource.
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  • Download Manager or download window appears but download doesn't start
  • Download starts but pauses or hangs
  • Download completes but purchased product doesn't automatically start to install

    • Solution

    Try the following solutions, in the order they occur:
    1. Make sure your computer meets Citrix minimum system requirements.
    Download Xitrix Driver

    Citrix Virtual Driver Fix

    • See product specific system requirements at http://support.citrix.com/proddocs.
    • In addition, the following can be done:
      • Turn off firewalls, antivirus software, and third-party security software.
      • ​Make sure user has administrative privileges for account being used to download software.
      • Try downloading over a wired, not wireless, connection.
    1. Try a different browser and/or computer.
    • Use a different browser (Chrome/Firefox) or computer.
    • If the company firewall is blocking the download, try from a computer not on the network and save to a disk.
    1. Clear your Browser’s Cache.
    1. Temporarily allow pop-up windows and cookies in the browser.
    • For instructions, see browser's documentation.
    1. Restart the download.
    • Check whether the download is paused or stalled.
    • Check progress window, the download should be progressing if the transfer rate is more than 0 MB/sec. If stalled, cancel and restart the download.
    1. Try finding solutions to error messages.
    • If a specific error number or message is encountered, search the Citrix Knowledge Center for articles with the text or error number for a solution.

    Problem Cause

    1. Citrix software won't install if the computer or virtual machine isn't equipped with a supported OS and browser.
    2. Different browser/computer
    • Occasionally, a browser is incompatible with a web page due to using an older version of a browser.
    • If using a computer or laptop on a company network, firewalls or programming by an administrator can be running, preventing the download.
    1. Internet browser's cache images, scripts and other parts of webpages you visit; allowing browsers to speed up display time when visited again by loading content locally from cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed.
    2. Citrix downloads offers 2 ways to download, if using Download Manager (DM), a pop-up box displays for the DM to install. If pop-ups are blocked, DM cannot install the software.
    3. If there are multiple programs running on the computer or laptop, resources can be limited, this can cause the download to stall.
    4. Error messages and numbers can be caused for multiple reasons.

    Additional Resources

    CTX139314 - Software download link locked or missing
    Still need assistance, contact Citrix Customer Service